We service most European countries. While creating your account, select your country from the proposed list, and the transport costs will be automatically calculated, depending on the volume or your order.
The transit time may vary from one country to the other, but generally you may expect your delivery within one to two weeks from the day it left our warehouse. The carrier will contact you by phone in advance (hence the importance of filling in the proper phone number in your account) to organize the delivery at your place.
Deliveries are meant at the main entrance of your building or property, ground floor, accessible by truck. If for some reason, the carrier can not reach you aDdress, the goods will be returned to their warehouse, and you will have to pick up from there. Should you have any doubt about accessibility, please do not hesitate to contact us before you place your order.
For non EU countries (Switzerland and Norway for instance), the displayed prices will show without french VAT (-20%). The terms are DAP (delivered at place) but without local taxes (VAT), import duties if any, and custom's clearance fees.
If your country does not appear in the proposed list, please send an email to email@example.com. We are always happy to check the carriage costs with you and provide you with a personnalised all-in offer. Please however be aware that, if overseas shipments are possible, that will be at very expensive freight costs. Parcels will be systematically airfreighted, and as our product are relatively light but very bulky, the travel expenses will easily double or triple the ex-works amount of your purchase...
For small parcels, we use Post Parcel's service or similar.
Our carrier Geodis-Calberson will take care of bigger carton deliveries. The day of delivery will be arranged with you, with unfortunately no more precision than that The deliveries are made between 9.00 am to 5.00 pm from Monday to Friday.
If you cannot receive your order during weekdays, some agencies make it possible to collect the packages on Saturday morning (until noon) from their local warehouse. Please tell us in advance if you prefer this option.
In both cases, the transport costs are free in France except Corsica and overseas territories. Our carrier is a standard transport Company and cannot service you upstairs like a furniture mover. Deliveries are meant at the main entrance of your building or property, ground floor, accessible by truck. Should you have any doubt about accessibility of the premises, please do not hesitate to contact us.
Foreigners with a delivery adress in France will be considered as french customers, even if the billing adress is abroad. Deliveries to a forwarder on french territory will be considered as a domestic delivery (with French VAT) as well.
There are added fees if you ask for an upstairs delivery. It is usually made by 2 persons or more, depending on the weight of the product. We understand that it quite a substantial amount but we strongly advise you to choose this option for your teak furniture that are very heavy and bulky.
The carriers place the order in the desired room, unpack and collect the packaging. Deliveries take place from Monday to Saturday between 9 a.m. and 6 p.m. in 4-hour slots, reduced to 2 hours two days before delivery. Some cities have longer days (6 a.m. to 9 p.m.).
You will receive an SMS and/or email with a slot proposal, you can connect via the link provided, or call, if you wish to modify it. Make sure that the product ordered goes through your staircase or elevator.
This delivery does not cover any installation of a furniture lift through the facade.